Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at
Email: firstname.lastname@example.org within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
YOX is not for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, KeeyPon will confirm the delivery to the address provided, of delivery, tracking information, and shipping carrier information for the customer to investigate